Customers commonly choose to use the fully managed SaaS version of the Faros platform. In this mode, the customer provides credentials for their engineering data sources, and the Faros platform manages and operates the data ETL, in addition to hosting the APIs and dashboards.
Our Data Dictionary describes the data that gets pulled into Faros for different data sources. For added control, many of the connectors, such as the Jira connector allow the customer to specify an explicit exclusion list of fields that should not be pulled.
Some customers whose security protocols prohibit external systems from connecting to their engineering sources (e.g., GitHub Enterprise, Jira Server) choose to operate in the hybrid mode. In this mode, the customer manages and runs the Faros data connectors themselves to have complete control over the data sent to the Faros SaaS platform.
In this mode, the customer is responsible for maintaining the data ETL, and they directly use the SaaS platform for everything else, e.g., APIs and dashboards. An added benefit of this mode is that the source credentials never leave the customer's control.
In this mode, the customer deploys and operates an entire instance of the Faros platform in their infrastructure via the Faros Helm chart for Kubernetes. This mode comes with additional operation complexity and cost. Please get in touch with us at [email protected] to learn more.
Below is a summary comparing the deployment modes on main dimensions:
|Fully managed SaaS||Hybrid||Fully on-premise|
|Data residency||Faros cloud||Faros cloud||Customer cloud|
|Credentials managed by||Faros||Customer||Customer|
|Platform & deployments managed by||Faros||Faros||Customer|
|Connectors to supported vendor sources operated by||Faros||Customer||Customer|
|Connectors to internal sources operated by||Customer||Customer||Customer|
|Ease of setup||Easy||Moderate||Difficult|
|Operational complexity||Lowest (setup only)||Higher (due to connectors operations)||Highest (due to platform, connectors & deployment operations)|
|Operational support||Full||Full (except connectors)||Limited (requires video conferencing)|
Updated 24 days ago